Salon Etiquette + Policies

We want you to have fun, relax and enjoy yourself and these make it possible!
Each guest reserves a time in which the entire salon is devoted to you.
One hairstylist + One guest = Renew. Refresh. Revive. 

THANK YOU

Thank you for respecting our professional environment. While you are enjoying the entire salon to yourself, we ask the environment remain professional and respectful for both you and the professional at all times. No profanity please.

CANCELLATION POLICY

You may cancel your reservation without charge up until 24 hours before your reserved time. You may do so by contacting us via phone call or text to phone number 470-215-0497. If were unable to answer phone, please leave a voicemail.

We do charge 100% of the cost of your scheduled services if you do not contact us before the 24 hours prior to your reservation. Of course, we understand Mother Nature & other universal things that may occur. Each situation will be handled individually. 

APPOINTMENT REMINDERS

We send out a reminder 48 hours before your reservation through our automated SALON IRIS system. Once you open your reminder, please type "C" to confirm. We have also provided an after-hours voicemail set up so that you may leave a message at a convenient time for you to cancel during non-business hours.
Business Phone: 470-215-0497 

RETURN POLICY

 All services are non-refundable. We are happy to help if you have a concern or question. Please reach out within 10 calendar days and each situation will be handled carefully. If you or another person or salon that is not staffed at Misti Nicole Atlanta makes any alterations to a service provided by Misti Nicole Atlanta, this will void any warranty, responsibility, liability and/or adjustments to your service. No exceptions. 

CHILDREN POLICY

We know that your children are sweet, baby angels. However, for safety reasons and to maintain a professional and relaxing atmosphere for all involved, we ask that you not bring children to your reservation unless they are receiving a service. 

PET POLICY

While we would love to pamper both you and your precious pet, the state health board tells us we can’t.
Unfortunately, pets and salons don’t mix. We would like to remind everyone that pets of any kind, other than service animals, are not allowed inside the salon. 

OTHER SALON POLICIES

We cannot be held responsible for lost or damage to your personal articles.

All New Clients wishing to receive any services at Misti Nicole Atlanta is required to reserve a consultation which includes a skin patch test*(for chemical services), strand test and porosity test. It also includes your hair goals and estimated costs. (*skin patch test requires 48 hours before any scheduled service)  

PAYMENTS & PRICING

All services are to be paid in full same day as service. Please note all pricing is a starting price. Additional charges apply for long hair + hair that requires additional time to complete a service. 

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